At Living Innovations Corp., we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Please read our Refund Policy carefully to understand your rights and how to proceed with returns and refunds.

1. Returns

1.1
Eligibility for Returns

Products must be returned within 7 days from the date of purchase.

To be eligible for a
return, the product must be unused, in the same condition that you received it,
and in the original packaging.

Some items are
non-returnable, such as clearance items.

1.2 Process for Returns

To initiate a return, please contact our customer service team at [email address] or [phone number].

Provide your order number, receipt, and the reason for the return.

Our team will review your
request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

1.3 Shipping

You will be responsible
for paying for your own shipping costs for returning the product. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

2.1
Approval of Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2.2
Late or Missing Refunds

If you have not received a refund within the expected time frame, first check your bank account again.

Then contact your credit
card company, as it may take some time before your refund is officially posted.

Next, contact your bank.
There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email address].

3. Exchanges

 

3.1 Exchanging Items

We only replace items if
they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] or [phone number].

Provide your order number, details of the defect or damage, and we will guide you through the exchange process.

4. Contact Information

4.1 How to Reach Us

If you have any questions about our Refund Policy, please contact us at:

 

Living Innovations Corp.

Address:

GF 106-107 Fort Victoria, 5th Ave. corner Rizal Drive, Bonifacio Global City, Taguig 1634, Metro Manila, Philippines

Email Address:

info@livinginnovations.ph

Contact Number:

(+632) 8628 3296 | 8830 2230